Learn how to troubleshoot ‘Delivery Server Down’ Issue in QuickBooks:
Did you know that QuickBooks Delivery Server Down Error is basically a QuickBooks Online error? Well, a delivery server down error in QuickBooks is often associated with attachments made in sales or invoices that are sent to the end customer. Not just that, it might further be impacted based on how you set up the company email address. To help you fix the delivery server down error in QuickBooks, here we are with this piece of writing sharing the complete set of steps that can be followed Let us dive in together.
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Fix QuickBooks Delivery Server Down Error and Send your Transactions with Attachments
You need to check your email address format to eliminate QuickBooks Delivery Server Down Error. Here is how you can do that:
Solution 1: Check your company and customer-facing email address
Ascertain that your company email and all customer-facing email fields are filled appropriately and do not have any prefixes. This can be done as follows:
- Head to the Settings tab.
- Choose Account and settings.
- Go for the Company tab.
- Now, head to Contact info.
- Check for company email and customer-facing email.
- Make sure to use the following format:
- Correct – [email protected]
- Incorrect – email:[email protected]
- Rectify the formats, then hit Enter key. Now, retry sending the invoice.
Solution 2: Check your location’s email address
When you use location tracking, you are supposed to check email address format of the location that you used on the sales form. In case not, then you can avoid these steps.
- Begin with the Settings tab.
- Heading forward, choose All lists, and then opt for Locations.
- You now have to find the location that you used on the Invoice.
- Now, select the dropdown and Edit tab on the action column.
- Once done with that, you are required to check the email address in the field “This location has a different email address for communicating with customers” and make changes in case required.
- You are now required to choose the Save tab.
- And the last step is to resend the sales form.
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Solution 3: Checking invoice format
Here you are required to open the invoice that you are trying to send and ensure that it doesn’t have any special characters ( ! @ # $ % ^ & * ( ) _ – = + : ”) on the below essential information:
- Description
- Attachment name
- Message
- Email Address
- Custom form templates
Solution 4: Checking sales forms email option
After following the above steps, you are supposed to check the sales forms email options. Simply update the attachment setting when emailing sales forms. This can be done as follows:
- Begin by heading to the Settings tab.
- Now, you need to choose the Account and settings.
- Followed by opting for the Sales tab.
- You now are required to choose Online delivery and then go for clear the PDF attached checkbox.
- The next step is to choose to Save and Done.
- And try resending the Sales form.
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Solution 5: Checking Print and PDF settings
Step 1: Configure Adobe Acrobat settings
Now comes ensuring that the file that is attached isn’t a ZIP file, and also that its size doesn’t exceed 25 MB. You need to also check your Adobe Acrobat or Reader settings. The below steps can be followed to set up the Adobe Acrobat or reader print options:
- Size – Actual
- Orientation – Automatic
- Select paper source by PDF page size – ON
Step 2: Check the Browser’s PDF setting
After completing all of the above steps, here are a few steps you can follow:
For Google Chrome users:
In case you opt for Google Chrome, then change the default PDF download permissions
- Run Google Chrome.
- Now, move to the Settings.
- Here you need to choose Advanced drop-down and then hit on Content Settings.
- After that, click on the PDF Documents option.
- Herein, disable the option to download PDF files rather than automatically opening them in Chrome.
For Mozilla Firefox users:
Whereas, if you are a Firefox user, then you can set Adobe Reader as the default PDF viewer.
- Run Mozilla Firefox browser and then move to Options.
- After that, hit on Applications and then proceed to the Content Type.
- Now, you need to select Portable Document Format (PDF).
- And click on Use Adobe Reader (default).
- Once done with that, close Options tab.
After checking all these settings, try resending the sales form and hopefully, you will now be able to complete the procedure without any interruption.
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Conclusion!
Well, QuickBooks Delivery Server Down Error can be a bit confusing for the majority of QBO users. However, implementing the steps enumerated above can definitely help in fixing the issue permanently. On the contrary, if you still experience the same issue, then reaching out to our QuickBooks desktop support team at 1-800-761-1787 is what we suggest. Our technical experts will ensure that all your queries are addressed as soon as possible.
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