Sending emails in QuickBooks is a great feature that makes the task much easier. However, there can be scenarios, when you come across an error message stating: QuickBooks is unable to send emails due to network connection failure. Not only that, but there are a few more warning messages that might show up on the screen:
- You have entered an incorrect email address or password
- You are not connected to the internet or the firewall is blocking the connection
- Your email server settings are incorrect
Getting this error can be extremely annoying, but of course, it can be fixed by performing some basic set of steps. To understand this issue better, here we are with this segment sharing causes, and fixes to QuickBooks is unable to send emails due to network connection failure. Let us together unleash further details about this error!
What leads to QuickBooks is unable to send emails due to network connection failure?
There are few reasons that can trigger this issue in QuickBooks. Here is a list of those:
- One of the basic reasons can be if email server is misconfigured.
- You can further come across this issue, if the installation of QuickBooks isn’t completed correctly or it is stopped in the middle of the installation.
- Be prepared for this error if there are more than one Windows running QuickBooks.
- Or if the user doesn’t have proper internet connection.
- Another probable cause behind the occurrence of such an error can be if the MAP.dll file is corrupted.
- .ND or .TLG file may be corrupted.
- Or in case the email preferences are set incorrectly.
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Effective measures to fix QuickBooks is unable to send emails due to network connection failure
A bunch of measures can be taken to eliminate this QuickBooks is unable to send emails due to network connection failure error. The steps involved to eliminate this issue are as follows:
Solution 1: Use QuickBooks Tool Hub
- You need to download QuickBooks Desktop Tool Hub (QBDT) from Intuit website.
- After downloading it, run the tool as system admin.
- Now you need to choose the required tool from the list of tools to diagnose any data or network-related issues.
- In QuickBooks Tool Hub, QuickBooks File Doctor Tool, Quick Fix My Program, and QuickBooks Install Diagnostic Tool are the most common tools to fix company file related issues.
Solution 2: Edit Email Preferences
- Start with opening QuickBooks.
- Now, click on Edit menu.
- After that choose Preferences.
- Now, in the Microsoft outlook, you need to check if you have Microsoft exchange server is open.
- Also, open and log in QuickBooks.
- Click on Send forms in the menu tab.
- And also, click on My preferences.
- You now have to click on Outlook as the email.
- After that, select OK tab.
- And you now have to Send a test mail from QuickBooks.
- In case the issue persists, you need to click on Edit tab.
- And also, go for Preferences.
- And click on Send forms.
- Go for My preferences tab and select Webmail or QuickBooks -Email.
- The next step is to click on OK tab.
- This will toggle the Preferences off.
- You need to perform the same steps and head to the Outlook option.
- Click on OK tab and close the window.
- After that shut down the QuickBooks software and restart the system.
- Towards the end, open QuickBooks and send the test mail.
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Solution 3: Update QuickBooks desktop to latest
- Run QuickBooks as an administrator.
- Go to the Help tab.
- Then, click on Update QuickBooks Desktop.
- You need to move to Update Now tab.
- Make sure to checkmark Reset Updates box before the update process.
- Now, choose Get Updates tab.
- When the updates are downloaded, close and re-open QuickBooks to let these updates get installed on the computer.
Solution 4: Check Webmail settings
- Run QuickBooks as an administrator.
- Go to Edit menu and opt for Preferences.
- Now choose Send Forms option.
- Also, click on My Preferences and choose Email account.
- Here you need to hit on Edit.
- Now move to SMTP Server Details section.
- Enter the Server name and Port to the email provider settings.
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Solution 5: Verify Email Preferences of Internet Explorer Browser
You need to verify the email preferences with the help of the internet explorer browser. Try performing the below steps to complete this process:
- To begin with, shut down QuickBooks.
- Open Internet explorer.
- Now, click on the 3 dots and open Settings menu.
- Select on Tools menu.
- Choose Internet options.
- Select Programs tab.
- Click on the Set Programs option.
- Set the Default programs.
- Choose the Email service that you used to send emails from QuickBooks account.
- Go for the Apply tab.
- Click on OK tab to certify and shut down the window.
- The next step is to shut down the internet explorer browser screen.
- The last step is to turn on QuickBooks.
Solution 6: Install QuickBooks Again
You need to perform the following steps and install QuickBooks desktop again:
- The very first step is to Uninstall QuickBooks.
- After that, shut down all programs.
- Open Control panel.
- Head to the Start menu and click on Control panel.
- Click on Programs option.
- Followed by clicking on Programs and features.
- The next step is to Find QuickBooks.
- And the click on QuickBooks and select Uninstall/change.
- After that, the uninstallation wizard will open on the users system.
- Followed by heading to the Next tab.
- After the uninstallation ends, click on Finish tab.
- Open file explorer and then open download’s folder.
- The next step is to search for the downloaded file of QuickBooks.
- Now, double click the .exe file to run installation.
- Perform the onscreen prompts.
- And click on Finish tab.
- Search for Windows start menu and open QuickBooks.
- Click on Run as admin.
- And lastly, try to send a test email and check if the issue is resolved.
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Solution 7: Try using a different email client
- Open the Email client other than the one you were using previously like M.S. Outlook, Gmail, etc.
- Go to “Compose ” option.
- Provide the email of the person to send and also the subject.
- Type in some message and send the email.
Solution 8: Edit the admin privileges
- You need to first check if you have the admin access in QuickBooks.
- Now, remove it if you have Admin access.
- And then, close QuickBooks.
- Go for Windows menu.
- Search QuickBooks top open it.
- Now right click on the same and Open the file location.
- Right click the QuickBooks.exe file.
- Select the option for Properties.
- You now have to click on the Compatibility tab.
- Tick mark the checkbox for Run as admin.
- In case the option is un-editable, then click on Show settings for all users.
- You now have to click on Apply tab and also click on OK tab to shut down window.
- The last step under this process is to open QuickBooks and check if you are able to send the email.
Solution 9: Repair MAPI32.dll
- Under this solution, open Control Panel and click on Programs and Features.
- After that select Add/Remove Programs.
- You need to search Microsoft Office or Outlook from the installed programs list.
- After that click on Change/Modify to open the Microsoft Office setup wizard.
- Select the Repair option.
- In last step, you need to reboot your system.
Conclusion!
Now that you have learned what causes this issue and what fixes can be implemented to troubleshoot QuickBooks unable to send emails due to network connection failure issue, it is time to incorporate the fixes manually. Just in case you come across the same error even after performing the steps above, then contacting our QuickBooks desktop error support experts at 1-800-761-1787 will surely work. Our tech support professionals will definitely help you with all your queries immediately.
FAQ’s related to this problem
Go to Edit Menu > Preferences > Send Forms > My Preferences. After that, select the email account you want to use and enter the SMTP server details.
To remove the network error message in QuickBooks, try the following steps:
1. Restart your computer and your router
2. Disable antivirus and firewall temporarily
3. Run the QuickBooks File Doctor tool
Go to Help menu and click on Internet Connection Setup. After that select “Use my computer’s Internet connection settings” and click on Next. That’s it.
Server connection error in QuickBooks generally occurs when there is a problem with the connection between QuickBooks and the server hosting the company file.
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