Learn how to fix the Error ”You do not have a PDF viewer installed on your computer” in QuickBooks like a Pro:
QuickBooks requires some Windows applications and components to print documents. Inappropriate Windows print components or QuickBooks Desktop setup may cause errors while printing payroll tax forms, statements, and other documents. A common error that users face when printing documents from QuickBooks is “Unable to locate the PDF file” and through this article, we will discuss about possible causes, and DIY solutions of this error. Thus, keep reading ahead!
Fixing this error requires some information of Windows print components such as Adobe and XPS viewer. We have created this article after consulting our QB experts and have tried to keep the steps as easy to perform as possible. However, if in case the users have any queries regarding the solutions provided in this segment, or they want a quick solution of the QuickBooks Unable to Locate PDF Viewer error, then feel free to contact our experts at 1-800-761-1787.
“Unable to locate the PDF file” error in QuickBooks – Conspicuous Causes
QuickBooks desktop printing errors usually appears when the Windows print components are outdated or damaged. Another cause is an incorrect or incomplete configuration of the QuickBooks Desktop app that refrains the software from locating the PDF Viewer and therefore, the error message “QuickBooks Unable to Locate PDF Viewer” appears on the screen.
The message also reflects that PDF software is necessary to view and print this reconciliation report. The following are some of the common reasons behind to this error.
- The error can cause if the Adobe Reader version installed on Windows is outdated.
- Also, QuickBooks doesn’t have Adobe Reader set up as the default PDF viewer app may also lead to such error.
- Another trigger can be if QuickBooks Desktop is missing the latest updates.
- Qbprint.qbp file is either damaged or missing from the installation directory.
You may read also: What are the Recommended Networks for QuickBooks Desktop?
Solutions to Fix Unable to Locate the PDF Viewer Error in QuickBooks Desktop
Follow these quick methods to troubleshoot the QuickBooks Unable To Locate PDF Viewer problem:
Solution 1: Set Adobe Reader as the default PDF viewer
For Windows 7, 8, and 8.1
The steps for Windows 7, 8, and 8.1 users are as under:
- Begin with, you need to click on the Windows Start menu or the Windows key on the keyboard.
- And then, select Control Panel and then tap on Programs and Features option.
- Next, hit a click on Set default programs.
- Find and select Adobe Reader.
- Now select Set this program as default.
Windows 10
Windows 10 users can follow the guidelines given below:
- You need to first, click on the Windows Start button.
- After that click on the settings icon and select Apps.
- On the left pane, hit a click on the Default apps.
- Moving ahead, now scroll down to .pdf and select its default program.
- Followed by, select Adobe Acrobat Reader and click on Switch anyway.
Try to open the PDF file; if the issue persists – move on to the next step.
Solution 2: Run QuickBooks PDF and Print Repair Tool from Tool Hub Program
QuickBooks Tool Hub holds a wide range of useful utilities that can resolve a vast array of accounting errors. One such utility is the QuickBooks PDF and Print Repair Tool.
- At the very start, you need to close the QuickBooks desktop program and then download the latest version of the QuickBooks tool hub on the computer.
- However, if the users have already installed the tool hub, then open the program.
- After that, choose Program Problems from the Tool Hub menu.
- Abd select the QuickBooks PDF & Print Repair Tool option from here. (Note that this tool will take about one minute to open and run.)
- Once this scan process finishes, you need to check that the issue with the PDF viewer got fixed.
- Lastly, retry to view, print, email, or save as a PDF from QuickBooks Desktop.
Check Also: How to Merge Two Company Files in QuickBooks Desktop?
Solution 3: Repair, Update, and Reinstall Adobe Reader
If users are unable to open PDF document after selecting Adobe as their default program, there may be an issue with the PDF reader software. Users can perform the following steps to fix it.
Step 1: Update Adobe Reader
The step-by-step procedure for updating Adobe Reader is given below:
- To kick start the process, you need to go to the Adobe Acrobat Reader Download Page.
- Therein, take note of the version shown on the page and open the Adobe Reader app.
- Moreover, you need to visit to the Help tab and select About Adobe Reader.
- Now check if the Adobe version shown on the page and on Adobe’s website is the same.
- In case the versions don’t match, then click on the Help tab and select the Check for Updates button.
- Follow the on-screen prompts to update the PDF Viewer.
Repair Adobe Reader
Repairing the Adobe reader involves the steps given below:
- Under this process, firstly you need to Close all the running applications and programs and open Adobe Acrobat Reader.
- And further, go to the Help tab and hit a click on Repair Acrobat Installation.
- Now allow the application to repair itself, and after the repair is complete, you need to restart the system once and check if users can print the document using QuickBooks.
Reinstall Adobe PDF viewer
Users can use the Program and Features option in the Control Panel to uninstall Adobe PDF viewer. The same can be reinstalled later on.
- Initially, open the Run command using Windows+R keys.
- And type the appwiz.cpl command to open the Program and Features window.
- Once done with that, you need to select the opt to View Installed Updates.
- Therein, hit a right-click on Adobe and select Uninstall.
- Now go to the web page for Adobe Acrobat Reader download.
- Later on, hit a click on Install Now and select the correct Windows version from the drop-down list.
- After the update file is downloaded, you need Run it.
- To conclude the process hit on Finish.
Rename Qbprint.qbp File
If the “unable to locate the PDF file” issue still persists, perform the following steps.
- At first, open Windows File Manager and tap on the Organize option in the top left corner.
- After that, select the Folder and Search opt.
- Under the View tab, uncheck Show Hidden Files, Folders, or Drives option.
- You now have to go to the Program Data folder in the C Drive and then open Intuit Folder.
- Followed by, double-click the QB folder and right-click on the Qbprint.qbp file to open it.
- In the next step, select Rename option and add .old instead of .qbp (Qbprint.old).
- Lastly, save the file and see if the ongoing error still exists.
Read Also: Steps to Fix QuickBooks Update Error 12007
Sum up!
We hope that the solutions provided in this article are helpful in fixing QuickBooks Unable to Locate PDF Viewer problem. However, if users need further assistance or have issues related to other printing related problem’s, then they can contact our 24*7 QuickBooks error support team at 1-800-761-1787. Our support team will be happy to provide a feasible services to you.
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